Bank Al Habib Jobs 2023 (Online Apply) – Senior Manager Service Quality Full Time

Job Responibilities:

• Ensure the smooth functioning of process improvement initiatives within the designated segment
• To ensure customer and quality services division is complying with all service standards of the bank
• Team Management Skills: Develop and manage the team with efficiency and effectiveness
• Develop and implement strategies to ensure uninterrupted service monitoring of various segments of the bank
• Develop and implement process improvement strategies to excel on customer satisfaction
• Identify and develop service monitoring opportunities
• Improve and implement SLA (Service Level Agreement) of various segments
• Design and implement strategies to create awareness and accountability of service monitoring
• To implement service monitoring tools and drive process improvement initiatives for all segments of the bank to meet customer expectations

Job Requirements:

• Excellent Interpersonal and Communication Skills(both written and verbal)
• Proficient in Microsoft Office
• Outstanding Analytical Skills
• 8 to 10 Years – Relevant Banking Experience is Necessary
• Masters Degree will be Preferred
• Minimum Bachelor’s Degree

Job Details:

Company: Bank Al Habib

Vacancy Type: Full Time

Job Location: Lahore, Punjab

Application Deadline: N/A

Apply Here